Shop Terms, Shipping & Returns

The fine print, minus the fine-print energy. Here’s how ordering from the Barkytech shop works, for dog people, cat people and everyone who has ever been personally judged by a pet.

Shipping

• Where we ship: all 50 states and Washington, DC. International shipping isn’t available yet. (Canada, we see you. Soon, maybe.)
• What it costs: free on orders of $60 or more. Under $60, it’s a flat $6 per order, no matter how much fits in the box.
• How long it takes: most orders ship within 2–5 business days and arrive 3–8 business days after that. Alaska and Hawaii, please allow an extra week or so; your package is taking the scenic route.
• Tracking: we’ll email you a tracking link as soon as your order ships.
• More than one box? If you order a few different things, they may arrive separately, on different days. That’s normal, not a lost parcel.

When the dog eats our homework

Things happen. Boxes get squashed, a print comes out wonky, or the wrong size sneaks into the package. If your order arrives damaged, defective or isn’t what you ordered, email support@barkytech.com within 21 days of delivery with your order number and a clear photo of the problem.

We’ll send you a replacement right away.

No order confirmation email?

Your confirmation should land within a few minutes of checkout, from support@barkytech.com. If it hasn’t shown up, check your junk, spam or Promotions folder (inboxes can be as suspicious as a cat at the vet). Moving it to your inbox or adding support@barkytech.com to your contacts means your shipping update will find you too. Still nothing? Email us and we’ll confirm your order.

Package went missing?

If your tracking hasn’t moved in a while, or your order hasn’t arrived 30 days after it shipped, email us and we’ll track it down or sort out a replacement.

Changed your mind? Returns for store credit

Wrong size? Changed your mind? Your cat has made it clear the mug is not welcome? You can send it back for store credit within 21 days of delivery. Return shipping is paid by you. Here’s how it works:

1. Email us first. Write to support@barkytech.com with your order number and what you’d like to return. We’ll reply with the return address and instructions. Packages sent without a heads-up from us can’t be accepted.
2. Send it back in like-new condition. Unworn, unwashed and undamaged, with any tags and packaging it came with. Pet hair is a dealbreaker (we know, we know).
3. Ship it with tracking, at your cost. You pay for return shipping and we can’t reimburse it. The package is your responsibility until it reaches us, so use a tracked service.
4. Get your treat. Once it arrives and passes a quick sniff test, we’ll email you store credit for the price you paid for the item, not including shipping. It’s good for 3 months on anything in the shop, so if you need a different size, just use your credit to order it.

A few things can’t come back: sticker and magnet sets once they’ve been opened, items marked final sale, and anything that’s been worn, washed, chewed or claimed as a bed. Returns for a change of mind get store credit, not a refund to your card. Damaged, defective or wrong items are handled separately (see above).

Before you order, the size guide on every product page is your best friend. Our shirts and hoodies are unisex, and if you’re between sizes, size up.

Paws-ing or changing an order

We get packing the moment you check out, so once an order is placed we can’t cancel it or change it. Please double-check your sizes and your shipping address before you hit the button. If something isn’t right once it arrives, the store credit option above has you covered. If a package can’t be delivered because of an address mistake, we’ll do our best to help, but we can’t send a free replacement.

Prices, tax and discount codes

• Prices are in US dollars. Sales tax is added at checkout where required.
• One discount code per order. Codes can’t be added to orders after they’re placed, combined, or swapped for cash (or treats).

Who you’re buying from

The Barkytech shop is run by Allie Tech Media LLC, 447 Broadway, 2nd Floor #778, New York, NY 10013. Payments are processed securely by GoDaddy Payments; we never see or store your full card number. How we handle your information is covered in our privacy policy.